Privacy Policy

TradeNeighbor Inc. respects the privacy of members and visitors. This Privacy Policy explains the categories of information we collect and how we use and disclose it.

Information We Collect

Depending on how you use TradeNeighbor, we may collect:

• Account information: name, email address, telephone number, login information, authentication identifiers, and account settings.
• Business information: business name, category, descriptions, location/service area, services, pricing or values, logos, photos, website information, and profile details.
• Marketplace activity: matches, recommendations, proposals, accepted trade terms, schedules, completion confirmations, Trade Balance and ledger records, cash-settlement records, disputes, reviews, referrals, membership usage, and related activity.
• Communications: messages, attachments, support communications, notification preferences, and email-delivery records.
• Verification information: information or documentation submitted to support TradeNeighbor's review of a business.
• Public third-party information: public Google Business listing information such as business name, location, rating, and review count when a member uses that feature.
• Payment information: membership and transaction metadata provided by our payment processor. Complete card numbers are handled by the payment processor rather than stored by TradeNeighbor.
• Technical information: IP address, browser/device information, session information, security events, logs, timestamps, error information, and similar information needed to operate and secure the Platform.

How We Use Information

We use information to:

• create and administer accounts;
• operate business profiles;
• provide matching and recommendations;
• facilitate proposals and trades;
• maintain Trade Balance and transaction records;
• provide messaging;
• process memberships;
• verify businesses;
• prevent fraud and abuse;
• provide customer support;
• send transactional and permitted marketing communications;
• maintain security;
• diagnose problems;
• improve the Platform;
• comply with law; and
• enforce our agreements.

Automated Recommendations

TradeNeighbor may process profile, service, location, preference, and Platform activity information to produce business recommendations.

Automated systems may assist with recommendations and explanations. Generative AI does not independently determine the authoritative Trade Balance or alter completed ledger records.

Information We Disclose

We may disclose information:

• To other members: where necessary for public profiles, matching, proposals, trades, messaging, reviews, and other member-to-member functionality.
• To service providers: such as hosting, authentication, email, payment, mapping/listing, analytics, security, and technical providers that help operate TradeNeighbor.
• For legal/security reasons: when reasonably necessary to comply with law, protect rights or safety, investigate fraud, enforce agreements, or respond to lawful process.
• Business transactions: in connection with a merger, financing, acquisition, restructuring, or sale of assets, subject to applicable law.

We do not sell members' personal information for money.

Payments

Payment processing is provided by a third-party processor. TradeNeighbor receives information necessary to administer the membership but does not store complete payment-card numbers.

Google Information

If you link a Google Business listing, TradeNeighbor retrieves public listing information through Google's services.

Linking a listing does not constitute Google ownership verification or TradeNeighbor verification.

Data Retention

We retain information for as long as reasonably necessary for Platform operation, account administration, security, legal compliance, dispute resolution, transaction history, and enforcement.

Some records—including completed trades, ledger records, billing records, consent records, and security records—may be retained after account closure where reasonably necessary.

Security

We use administrative, technical, and organizational safeguards intended to protect information. No online system can guarantee absolute security.

Your Choices

You may update certain profile and account information and control available email preferences through the Platform.

You may contact us regarding access, correction, or deletion requests.

Deletion may be limited where information must reasonably be retained for legal, security, billing, fraud-prevention, dispute, or transaction-record purposes.

California Privacy

California residents may have rights under applicable California privacy laws, depending on the circumstances and whether those laws apply to TradeNeighbor.

Such rights may include rights to know/access, correct, delete, and obtain information concerning certain uses or disclosures of personal information, and rights concerning sale or sharing where applicable.

TradeNeighbor will not discriminate against a person for exercising rights provided by applicable privacy law.

Requests may be submitted at: info@TradeNeighbor.app

We may need to verify a request before acting on it.

Children's Privacy

TradeNeighbor is a business platform and is not intended for children under 18.

Changes

We may update this Privacy Policy and will update the effective date when we do. Material changes may be communicated through the Platform or other appropriate means.

Contact

Privacy requests: